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Returns Policy and Exchanges


UAE Orders

All sales are final. No refunds.

We want you to love your purchase, so if for any reason you are not 100% satisfied then notify us within 5 days of your receiving your order.  We do not offer refunds but will gladly exchange your purchase for any item of equal value on our website, or issue you with store credit in the form of a gift card to be used toward any future purchases.

Returns and exchanges cost AED19 for courier collection, BUT if we make any error with your order then we will cover the return shipping costs in full and your exchange will be completed for no additional charge.

The returned item must be unused and in the same condition as you received it.  All product tags and sanitary liners must be in place in order to process an exchange or to be issued with store credit.  Due to health regulations, any items that are soiled, worn, damaged or laundered will not be accepted.  No exceptions.  If we receive such goods, they will be returned to you and you will be charged for the return shipping.

To process your return or exchange, please email us at, send a Whatsapp message to +971 56 287 5219 or Inbox us on Facebook.


GCC Orders - Saudi Arabia, Kuwait, Bahrain and Oman

All sales are final. No refunds.

We do not offer returns or exchanges for orders outside the UAE.  If we are responsible for an order error, such as sending an incorrect item, then we will resolve the problem for no additional charge or compensate the client with a Gift Card of equivalent value.

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